Politiques|Policies (FR/EN)
1) Terms of Sale
Who we are: Chris Londiche (Box Boho Chic), 18e avenue, Montreal, QC, [Postal code], Canada. Email: boxbohochic@gmail.com · Phone: 514‑794‑7610.
Products & pricing: prices in [CAD], applicable taxes calculated at checkout. Obvious errors may lead to cancellation and full refund.
Order & confirmation (Québec): clear summary prior to payment; post‑purchase order confirmation emailed to you.
Payment: [Visa/Mastercard/Amex/Shop Pay/Apple Pay/PayPal].
Shipping: see “Shipping Policy”.
Customs (US): recipient is responsible for any import duties/taxes.
Returns: see “Returns & Exchanges”.
Warranties: statutory warranties under applicable law.
Liability: capped at the amount paid for the relevant order, except where prohibited by law.
Governing law & venue: Province of Québec + applicable federal laws; courts of [your judicial district].
2) Privacy Policy
Controller (Law 25): [Name, role, email].
Data: you provide (account, contact, addresses), automatic (cookies, analytics), third‑party (payment, logistics, marketing).
Purposes: fulfil orders, delivery, customer support, fraud prevention, site improvement, marketing personalization (where consented).
Legal basis & consent: PIPEDA/Law 25. Cross‑border transfers (e.g., to the US) protected by appropriate safeguards.
Sharing: necessary service providers (including Shopify).
Retention & security: kept as long as needed for stated purposes, then deleted/anonymized; reasonable technical/organizational measures in place.
Your rights: access, correction, withdrawal of consent (where applicable). Contact: boxbohochic@gmail.com.
US addendum: CCPA/CPRA (California) — access/delete/correct; Do Not Sell or Share link where applicable; similar rights in Colorado/Virginia/etc.
3) Cookies & Marketing (CASL)
Cookies: necessary, analytics, functional, marketing. Manage cookies.
Marketing: we send commercial messages only with valid consent (CASL) and include a working unsubscribe link.
4) Shipping Policy
Regions: Québec/Canada; United States. Carriers: [Canada Post/UPS/…].
Estimated timelines: QC [x–y] business days; CA [x–y]; US [x–y] (+ customs). Fees: calculated at checkout; free shipping from [threshold].
Tracking: tracking number emailed.
Delays: if we cannot meet a promised US shipping date, we will offer a new date or a refund.
5) Returns & Exchanges
Window: returns within [30] days; unused, original packaging. Exclusions: gift cards, personalized items, hygiene/opened items, final sale.
How to start: email boxbohochic@gmail.com with order number (+ photos if relevant). Return postage: [customer‑paid / free over $xx].
Damaged/defective: notify within 7 days with photos; replacement or refund.
6) Gift Cards
Québec: no expiration or inactivity fees (subject to legal exceptions). US: minimum validity 5 years. Not redeemable for cash (unless required by law); not refundable if lost/stolen. Balance: [link] or email.
7) Accessibility
We aim for WCAG 2.1 AA conformance. Contact boxbohochic@gmail.com if you encounter barriers.
8) Company info & contact
Publisher: Londiche (Box Boho Chic)
Address: 18e avenue, Montreal, QC, [Postal code], Canada
Email: boxbohochic@gmail.com · Phone: 514‑794‑7610